OVERVIEW
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a full refund or exchange, your item must be unused and in the same condition that you received it (i.e. undamaged and unworn). It must also be in the original packaging.
If you wish to exchange your item, please let us know which size/colour you would like us to replace it with.
All of our prouducts are printed-on-demand by Printful, and returns are subject to their Return Policy.
returns
Please email info@EssexWitchMuseum.co.uk to let us know you order number, which product(s) you will be returning and why, before returning your product(s) to:
Please do not send anything other than product returns to this address.
You will be responsible for paying for your own postage costs for returning your item. Postage costs are non-refundable. If you receive a refund, the cost of return postage will be deducted from your refund.
We recommend using a trackable postal service – we don’t guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please email
CONTACT DETAILS
To contact The Essex Witch Museum CIC for any reason, please email info@EssexWitchMuseum.co.uk.
This policy was last updated on: 25th June 2024.